Legal

Last Updated: 11th July 2023

This privacy statement discloses the privacy practices of RVBBERDUCK LABS Limited ("Vortex Stack"), and the information collected on vortexstack.com & app.vortexstack.com. Vortex Stack collects information from our users at several points on our websites.

1. Order - We request information from the user on our order flow. A user must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date). This information is used for billing purposes and to fill customer's orders. If we have trouble processing an order, the information is used to contact the user.
2. Information Use - Information collected is used only for setting up service and conveying information about user accounts and upcoming features and benefits of Vortex Stack' services.
3. Profile - We store information that we collect through cookies, log files, clear gifs, and/or third parties to create a profile of our users. A profile is stored information that we keep on individual users that details their viewing preferences. Consequently, collected information is tied to the user's personal information to provide offers and improve the content of the site for the user. This profile is used to tailor a user's visit to our Website, and to direct pertinent marketing promotions to them. We do not share your profile with other third parties.
4. Cookies - A cookie is a piece of data stored on the user's computer tied to information about the user. Usage of a cookie is in no way linked to any personal information while on our site. We use cookies on this site. Vortex Stack does not use technology that recognises "Do Not Track" signals from your browser. You can block cookies by modifying the settings in your web browser.
5. Log Files - Like most standard Website servers, we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyse trends, administer the site, track user's movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personal information.
6. Special Offers & Updates - We send all new users a welcoming email with information to help use our services more effectively. Established users will occasionally receive information on products, services, and special deals or emails to handle account detail updates. If you do not wish to receive these, please email help@vortexstack.com.
7. Service Announcements - On occasion, it is necessary to send out service announcements or information related to your account, such as receipts, confirmation emails or customer service/product updates that are part of providing the service to you. For instance, if our service is suspended for maintenance, we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature.
8. Customer Service - We communicate with users on a regular basis to provide requested services and in regard to issues relating to their account we reply via email or live chat, in accordance with the user's wishes.
9. Legal Disclaimer - Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Website.
10. Third Party Advertisers - Vortex Stack DOES NOT share, sell, rent or trade Website usage information about users. Vortex Stack may share non-identifiable aggregate information (but usage statistics) to partners who have signed a non-disclosure agreement for the sole purpose of establishing a partnership agreement. This data may include customer name and address.
11. Social Media Features - Our website may include Social Media Features. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the third-party company providing them.
12. Third Party Service Providers - When the user signs up for these particular services, we share names, or all contact information that is necessary for the third party to provide these services. These third parties are not allowed to use personal information except for the purpose of providing these services.
13. Business Transitions - In the event Vortex Stack goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, users' personal information will, in most instances, be part of the assets transferred.
14. Links - This Website contains links to other sites. Please be aware that we, Vortex Stack, are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each Website that collects personal information. This privacy statement applies solely to information collected by this Website.
15. Testimonials - We post customer testimonials on our website which may contain personally identifiable information such as the customer's name. We do obtain the customer's consent prior to posting the testimonial to post their name along with the testimonial.
16. Transfer of Data - Third party data processors, advertisers, exhibitors and other such business relationships outside of the EEA, are required to take adequate technical and organisational safeguards to protect personal information. We also take measures to ensure that personal information transferred by us outside of the EEA is adequately protected.
17. Security - Vortex Stack makes all reasonable effort and uses all current best practices to ensure all data is secure both when in transit and in long term and short term storage.
18. Supplementation of Information - In order for this Website to properly fulfil its obligation to users it is necessary for us to supplement the information we receive with information from 3rd party sources.
19. Correcting, Updating, Deleting & Deactivating Personal Information - If a user's personal information changes (such as postal code, phone, email or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate users personal information. This can usually be done by emailing help@vortexstack.com.
20. Notification of Changes - If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate, so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
21. Data Protection - Our Data Protection Registration number is "C1290655" and can be viewed by visiting the Information Commissioner's Office website.
    
    We take the privacy of our customers and visitors very seriously and comply fully with our obligations under the Data Protection Act 1998.
    
    Vortex Stack will only use any personal information the Customer provides to it to provide the Services in accordance with these conditions or to inform the Customer about similar Services which Vortex Stack provides, unless the Customer notifies Vortex Stack that they do not want to receive that information.